Shipping & Returns at Mantralycor
At Mantralycor, we are committed to providing you with the highest quality natural wellness products and a seamless shopping experience. Our shipping and returns policies are designed to be transparent and fair, ensuring your satisfaction from purchase to delivery and beyond.
Effortless Shipping for Your Wellness Journey
We understand that receiving your natural wellness products promptly is important. That's why we've streamlined our shipping process to be efficient and reliable. We partner with trusted carriers to ensure your order arrives safely and in excellent condition.
- UK Standard Delivery: Expect your order to arrive within 3-5 business days. Shipping cost is a flat rate of £3.99, or free for orders over £50.
- UK Express Delivery: Need your products sooner? Opt for express delivery, and your order will arrive within 1-2 business days. This service costs £7.99.
- International Standard Delivery: We proudly ship our products worldwide. International orders typically arrive within 7-14 business days, depending on the destination country and customs procedures. Shipping costs vary by region and will be calculated at checkout.
- Order Processing: All orders are processed within 24-48 hours on business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.
- Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery online.
- Packaging: We use discreet, eco-friendly packaging designed to protect your products while minimizing environmental impact.
Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as weather conditions or customs inspections for international shipments. For any specific shipping inquiries, please do not hesitate to contact our customer service team.
Our Commitment to Your Satisfaction: Returns & Exchanges
Your satisfaction with Mantralycor products is our top priority. If for any reason you are not completely happy with your purchase, we offer a straightforward return and exchange policy.
General Return Policy:
- 30-Day Money-Back Guarantee: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging, unused, and in resalable condition.
- Opened Products: Due to the nature of our natural wellness products, we generally cannot accept returns of opened or used items unless they are defective or caused a verified adverse reaction. Please contact us immediately if you experience any issues.
- Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service for your return.
- Refund Processing: Once your return is received and inspected, we will send you an email notification. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges:
If you wish to exchange an item for a different product, please follow the return process for the original item and place a new order for the desired product. This ensures the fastest and most efficient way to get your new item.
Damaged or Incorrect Items:
In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund, and we will cover all associated shipping costs.
For any questions regarding our return policy, please reach out to us. We are here to help ensure your experience with Mantralycor is positive.
Frequently Asked Questions about Shipping & Returns
For UK Standard Delivery, expect your order within 3-5 business days. UK Express Delivery takes 1-2 business days. International Standard Delivery typically ranges from 7-14 business days. All orders are processed within 24-48 hours on business days, and you'll receive a tracking number once dispatched.
Due to the nature of our natural wellness products, we generally cannot accept returns of opened or used items unless they are defective or caused a verified adverse reaction. If you believe your product is defective or caused an issue, please contact us immediately at [email protected].
Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number. You can use this number on the carrier's website to monitor the status and estimated delivery of your package.
If your order arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery. Provide us with your order number and clear photographic evidence of the damage or incorrect item. We will promptly arrange for a replacement or a full refund, covering all associated shipping costs.
Yes, we offer free UK Standard Delivery on all orders over £50. For orders below this amount, a flat rate of £3.99 applies. International shipping costs vary by region and are calculated at checkout.